London transport is cottoning on to the twittersphere it would seem. Bashtagging, where disgruntled customers voice their concerns on Twitter using appropriate (or arguably inappropriate) hashtags, has become the most direct way of complaining – and getting a response.

South West trains has embraced this new wave of information sharing and harnessed it in order to keep track of problems on lines and broadcast the information as quickly as possible. The rest of the transport network is set to do the same especially with the run up to the Olympics.

How things have changed since the days of The Railway Detective!

Lara Crisp, Editorial Manager